The Goal:

Endurance Lights has always been dedicated to helping customers find sustainable solutions for cost-saving energy needs. Still, things got out of hand when they received a high volume of WISMO requests from customers asking about the status of their orders. As a result, their team was constantly swamped with tickets, and they simply did not have the bandwidth to keep up.

What Rush Did To Help:

Through Rush, Endurance Lights managed customer inquiries and provided timely support to their customers. It allowed them to focus on what they do best - designing and selling solar lights. Rush provided several solutions, including:

Branded Tracking Page With Full Customization

Endurance Lights "cut the cord" on their WISMO tickets by leveraging Rush's branded tracking page, which enables customers to track the location of their orders using a user-friendly interface. Customers no longer have to call Endurance Lights to check on their orders; they now have access to the Rush tracking page from their desktop or mobile device so they can stay updated on the status of their order.

Klaviyo Native Integration

The Klaviyo integration enabled Endurance Lights to run different automated flows that encouraged re-engagement from their customers. An example is the 'Out for Delivery' flow, which generated $12,426.12 in revenue.

The Results:

Since using Rush, Endurance Lights has increased its efficiency and provided better customer service. Customers no longer have to call or raise tickets to Endurance Lights to check on their orders; they now have access to the Rush tracking page from their desktop or mobile device so they can stay updated on the status of their order. In addition, they've seen a significant increase in sales due to the automated flows set up through Klaviyo.